Special Mention
Emma Skelton October 12th, 2007
Prize for raising the bar when it comes to delivering customer “delight” goes to James. Whilst his clients simply went to Namibia, their bag apparently did a tour of London - J’burg - Malawi - Zambia - J’burg (again) - Switzerland - London. James remained on the case (pun intended) for 40 days, tirelessly haranguing indifferent airline staff and he finally managed to get the bag back to some very appreciative clients.
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